SilkGateway.com acts as a mediator between seller and buyer. We help connect buyers and sellers through the online platform. Availability of product, quality, price and everything related to the product is solely vendor's liability, while SIlkGateway will be in charge of sales, transportation, logistics and quantity control according to the buyer's order.
Silkgateway works in an international market, therefore, no return of the product is allowed, unless the product is damaged or not according to the specification indicated in the website. In such cases, the products will be returned and any payments will be refunded, while the invoice for logistics and transportation can not be refunded. We encourage our customers to check for all specifications and ask for further information if required before placing an order.
Vendor/Product owner shall be solely liable for any claims, damages, allegation arising out of the Products offered for sale through its online page (including but not limited to quality, quantity, price, merchantability, use for a particular purpose, or any other related claim) and shall hold the SilkGateway harmless and indemnified against all such claims and damages.